Refund Policy

Refund Policy

We are committed to providing our customers with the highest level of satisfaction. We understand that sometimes you may need to return or exchange a product, and we are here to make the process as seamless as possible. Here is our refund policy to guide you through the returns and refunds process.

Eligibility for Refunds:

• All refunds must be requested within 30 days of the original purchase date.
• The product must be in its original, unused condition with all tags attached.
• The product must be returned with its original packaging and any included accessories.
• Custom or personalized orders are not eligible for a refund unless there is a defect in the product.

Refund Process:

1. Request a Return: To initiate a refund, please contact our Customer Service within the 30-day period. Provide your order number and the reason for the return.
2. Return Instructions: You will receive return instructions, including a return shipping label and a return authorization number. Please write this number on the outside of your package.
3. Shipment of Items: Ship the item back to us using the provided shipping label. We recommend using a trackable shipping method to ensure the safe return of your item.
4. Receipt of Return: Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
5. Refund Issuance: If the item is approved for a refund, we will process your refund within 5 business days. The refund will be issued to the original method of payment.

Exclusions:

• Items that have been worn, used, or altered will not be accepted for return or refund.
• Clearance or sale items may be subject to different return policies, as indicated at the time of purchase.

Shipping Costs:

• The cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received a damaged or defective item).
• Original shipping costs are non-refundable.

Refund Amount:

• The refund amount will be based on the original purchase price minus any shipping fees, gift wrapping charges, or other additional fees.

Exchanges:

• If you would like to exchange an item, please note that you will need to place a new order for the desired item. We will provide a refund for the returned item once it has been received and processed.

Final Notes:

• Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution.
• Sunfere reserves the right to modify this refund policy at any time. Any changes will be posted on our website.

If you have any questions or concerns about our refund policy, please do not hesitate to contact our Customer Service team. We are here to help!